oneninefive are thrilled to announce that Rina Patel, a top customer success and operations director, has joined us as Vice President of Client Success and Campaign Operations. In the newly created position, Rina becomes our first Vice President of Client Success and will be responsible for leading our campaign operations team, strengthening both our campaign and client success.
oneninefive has continued its rapid rate of growth and global expansion, which has naturally led to the introduction of this role, in turn adding further experience into the business. Reporting directly to the Managing Director, Jordan Adams, Rina’s role will be key in leading our high performing campaign team whilst also creating an exceptional client experience. In the past year, oneninefive has grown over 100% in size, and as the company continues to expand internationally, Rina will be responsible for keeping the customer at the heart of what we do.
After a significant 3-month search Rina was the standout candidate. Rina not only possesses vast experience in leading client success operations, but she is also truly passionate about the client experience and has a reputation for giving the support and platform for people to develop. With over 20 years of experience, Rina has held several senior positions including Customer Success & Sales Operations Director, and Head of Creative, Customer Service, Planning, & Strategy. As the client success team continues to grow, Rina’s proven track record of successful operational efficiency and delivering excellent customer service will be at the forefront of oneninefive expansion.
Rina, VP Client Success and Campaign Management:
“Having had a passion for customer delivery and satisfaction throughout my career coupled with the importance of an efficient and effective operational team, it was a breath of fresh air to speak to Jordan about this role, where he showcased such transparency, honesty and true passion for client delivery. I am so excited to be joining a company that is at such an exciting stage with so much more to give. Jordan’s passion and vision is infectious and his ability to see the future of the business and his team members in the light that he does is inspiring. I am overjoyed at this opportunity and look forward to helping businesses across the world alongside the oneninefive team to fulfil their potential via our products and services.”
Jordan Adams, Managing Director, states:
“The importance of this global role for oneninefive cannot be underestimated as we pride ourselves on our exceptional service delivery for our customers. We needed an individual with an impeccable background in the industry, someone with an acute understanding of the requirements of our clients throughout the life cycle of our service. With a background in the B2B, agency, technology and publishing sectors, Rina’s experience & reputation in working to exceed against customers’ expectations is a huge asset to the company, particularly at this time as we increase our services and products to support B2B marketers demand generation efforts.”